Keysight PNA Repair & Calibration

 

Infoline

Infoline provides a full array of services and information provided by Keysight's Services and Solutions Unit.

Repair Information

Use the following links to access detailed repair related information.

Keysight Windows Profile for Service

Each PNA is configured with a main administrator account for normal customer use and a service administrator account for use in our service centers. This service account should never be erased. If the main PNA account is password protected, and the service account is missing, the service personnel will not be able to log onto the PNA. In this case, the hard drive will need to be completely reimaged, destroying all customer data that is written there.

On Windows 7 drives, the service account username is "PNA-Service" and the password is "service99".

On Windows XP drive, the service account username is "Agilent" and the password is a unique six-digit number. To determine this number, use the utility below. If the hard drive is ever reimaged or replaced, manually set the service account password to this same value.

Enter the PNA serial number and click Submit
to determine the Windows XP service password.